FAQ's. 

Can I order a product from Panzer Models if I am not UK based?

Yes, we ship worldwide.

How long does delivery take?
Delivery usually takes 2-3 days for UK based customers, and around a week internationally.

What is the cost of delivery?
UK delivery costs:

  • Standard Shipping Small - 0.1-0.49kg – £3.35
  • Standard Shipping Medium - 0.5-0.9kg – £6.70
  • Standard Shipping Large - 1-3.9kg – £9.95
  • Courier Large - 4-10kg – £12.50
International delivery costs:
  • 0.1-0.49kg – £7.50
  • 0.5-0.74kg – £10.00
  • 0.75-1.0kg – £15.00
  • 1.0-2.0kg – £20
  • 2.1-8.5kg - £40

What if my shipping is not calculating correctly?
Please drop us an email at sales@panzermodels.co.uk and we will be glad to help, we are primarily set up for UK shipping costs so sometimes this needs to be solved manually for customers abroad.

How can I find out more about a specific kit?
You are always welcome to drop us an email at sales@panzermodels.co.uk 

What if I want to order something that is out of stock?
If you found that the product you want to order is out of stock, email us at sales@panzermodels.co.uk and we will make sure to inform you when the item is back in stock for you to place an order.

Can I order a product that I haven’t found in the store?
If you have any suggestions regarding our stock and would like to order something that we do not offer yet, don’t hesitate to email us and ask for a specific kit. We will let you know if we can provide it for you.

Can I exchange a product?
Yes, if the item you received is defective or damaged. We carefully inspect every product before shipping it. However, if you receive a defective item and need to exchange it for the same product, send us an email at sales@panzermodels.co.uk 

How can I return a product?
If your item is unused, in the same condition as you received it, and has original packaging, you can return it within 30 days. To complete your return, we require a receipt or proof of purchase. Partial refunds can be granted for items not in their original condition. Note that shipping costs are non-refundable.

If you haven't found an answer to you question and for further enquires don't hesitate to contact us.

Are you closed over Christmas?
We will continue to accept orders over Christmas but please note fulfilment and delivery may be slower than normal.